Indications:

• The Chaperon Admistration MMC states the service as running regardless of the actual state of the service.
• The Chaperon service cannot be started from the Chaperon MMC as it always states the service is running.

Versions Affected:

• This error affects patchZ5 and prior Chaperon installations that were installed AFTER Microsoft Windows Installer 3.1 (KB893803).
• Chaperon installations installed before the Microsoft Windows Installer 3.1 (KB893803) was added are not affected.

Cause:

• Microsoft Windows Installer 3.1 (KB893803) inserts a Chaperon registry key differently than past Windows Installers that renders some functions of Chaperon unusable.

Solution:

Correcting this issue involves making registry changes.  Making incorrect changes can adversly affect your system.  Making registry changes is not recommended if you are not familiar with doing so.  If you do not feel comfortable making these changes, join our online tech support at http://webex.cornerpost.net and a technician will be happy to assist.

• Stop the Chaperon service by clicking Start > Run and typing cmd.  When the command prompt appears, type net stop chaperon2000.
• Close all Chaperon administration MMC's including those that may be opened in terminal server.
• Click Start > Run and type regedt32 to open the registry editor.
• Expand HKLM > System > Current Control Set > Services > Chaperon2000.
• Locate the ImagePath value and double-click it.
• The string will contain quotes on each side of the path which is incorrect.  Remove the quotes from the beginning and end of the path.
• Restart Chaperon.