On some systems, uninstalling Surrogate Socket may not work correctly.

SYMPTOMS:

When you select uninstall Surrogate Socket from the Add/Remove Programs icon in control panel, you get an error message indicating Surrogate Socket could not be uninstalled and further uninstall attempts fail.

MORE INFORMATION:

If you attempt to uninstall Surrogate Socket while the service is running, the uninstall program cannot properly unregister and delete the Surrogate Socket programs and components.

RESOLUTION:

You will have to manually uninstall Surrogate Socket by following the steps below.

1. Stop the Surrogate Socket service
2. Open an MS-DOS prompt and change to the Surrogate Socket directory.
3. Type ssserver /unregserver
4. Type regsvr32 /u ssdaemon.dll
5. Type surrogatesocket -uninstall
6. Close the MS-DOS prompt
7. Using Windows Explorer, delete the Surrogate Socket directory and all its contents